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Shipping and Returns

Delivery Information

We aim to dispatch orders placed before 12pm the same day. Orders received after this time will be dispatched on the next working day. Your tracking number is sent to the email address provided for the delivery address once the order has been dispatched. All deliveries are made with Fedex and require a signature. It may be more convenient to you to provide a work address to ensure your order be delivered when scheduled. Fedex deliver Monday to Friday 8am-6pm only.

Once your order has been dispatched you will receive your Fedex tracking number via email. Deliveries within Irleand usually arrive 1-2 working days from dispatch. Deliveries to UK and Europe can take 3-5 working days and International orders can take 5-7 working days from dispatch. Please note these times are estimates and may differ during busy periods.

If nobody is available to sign for the delivery when it arrives at the agreed adddress, then the courier will leave a calling card detailing how to arrange re-delivery. If re-delivery is attempted without success on two further occasions, the goods will be returned to the Online Department and your order will be cancelled. As a signature is required for delivery we are unable to deliver to P.O. boxes.

Import Duty

If your delivery address is outside of Ireland you may be subject to import duties and/or taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Jonathan Knuttel can not be held responsible for these charges. If you wish to find out more please contact your local Customs and Excise office.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 14 days of ordering, please contact via jknuttel.com and allow 5-8 working days for us to carry out the investigation.

Please Note

By placing an order on the jknuttel.com website, you agree to abide by our terms and conditions, which we would kindly ask you to read in full here.

If you have any queries regarding delivery please contact us.